Support Services for automated material handling systems
Keep your system running, performing and evolving over time
Support Services for automated material handling systems
Keep your system running, performing and evolving over time
Support Services to keep your material handling operations running
Our support services are designed to keep your automated systems running reliably on a daily basis, while maintaining performance and responding quickly when issues occur. From routine maintenance to remote support and system upgrades, our teams support you at every stage of your system’s operation. With on-site expertise and remote monitoring tools, we detect issues early, reduce downtime and help maintain consistent performance over time.
Read our guide to why regular maintenance and small works upgrades matter for improving reliability and reducing unplanned downtime.
Backed by a global network and local teams, we provide 24/7 support to ensure continuity of operations. Whether on-site or remotely, our experts respond quickly to keep your system running.
We help prevent issues through regular maintenance and monitoring, and ensure rapid response when incidents occur, minimizing downtime and operational impact.
From commissioning to maintenance and system upgrades, we help you extend the lifespan of your installation and adapt it to evolving operational needs.
Flexible and Scalable Maintenance Services
To maintain high throughput and system integrity, we provide a complete maintenance program for your material system. Choose the service model that fits your operation. We offer flexible or all-inclusive contracts, on-site support or remote assistance, Spare parts management and system performance reporting.
To maintain high throughput and system integrity, we provide a complete maintenance program for your material system. Choose the service model that fits your operation. We offer flexible or all-inclusive contracts, on-site support or remote assistance, Spare parts management and system performance reporting.
Preventive maintenance
Planned inspections and routine servicing from our team of local technicians help prevent issues before they impact performance.
Our approach includes:
• Customized schedules based on usage and wear
• Component checks, lubrication, and alignment
• Reduced risk of unplanned downtime
Corrective maintenance
Rapid response to system faults ensures that disruptions are short-lived. We provide:
• 24/7 access to expert technicians
• Remote diagnostics and on-site intervention
• Fast resolution of urgent issues
Predictive maintenance
Extend the life of your product, anticipate failure, detect risks of breakage and reorganise maintenance activity in real-time to ensure smooth operations.
Our expertise includes:
• BAGXpert - our predictive maintenance solution for Baggage Handling Systems. Read More.
• Maintenance Engineering - our Computer-Assisted Maintenance Management Software (CMMS). Read More.
Technical Support and On-Site O&M Services
Our technical support services provide rapid diagnosis and resolution across all system components, ensuring continuity of operations and minimizing disruption.
Our 24/7 remote support ensures immediate assistance to keep your system running and support your on-site teams at any time. Our specialists provide real-time diagnosis across all system components (mechanical, electrical, automation and software) and can securely access your installation to investigate issues, analyze logs and identify root causes. In many cases, incidents can be resolved remotely, reducing downtime and avoiding unnecessary on-site intervention. When required, our teams can also coordinate or dispatch on-site support.
Experienced and Dedicated Technical Support. We respond quickly to everything from everyday challenges to critical emergencies. Our technicians are prepared with the tools, knowledge, and insight to keep your operation moving. We focus on results with every interaction, reducing downtime, improving accuracy, and increasing throughput. Our goal is to support your long-term operational success.
Site-based operations and maintenance teams: Alstef Group can provide resources to support the day-to-day operation of your baggage handling system such as clearing jams, monitoring equipment, assigning devices and quickly resolving baggage related issues.
Learn more about baggage handling O&M ServicesTo ensure a secure and efficient start-up phase of your installation, we provide tailored ramp-up support aligned with your operational targets and the experience level of your teams. Our experts can be deployed on-site during the initial months of operation to support both operators and maintenance teams, stabilize performance, and secure the production ramp-up phase. Through hands-on assistance and structured knowledge transfer, we accelerate skill development, reduce operational risks and enable your teams to rapidly gain autonomy in managing and maintaining the system.
Spare Parts Supply and Management
Having the right spare parts available at the right time is essential to avoid downtime and ensure continuous system operation. We provide fast and reliable access to spare and wear parts through regional stock, pooled standard components and tailored spare parts kits adapted to your installation.
Our teams support you in defining the right inventory strategy, from critical stock levels to centralized or on-site storage, ensuring parts are available when needed. We also monitor obsolescence, identify replacement components and anticipate retrofit needs to secure the long-term availability of your system.
System Modernisation and Upgrades
Technology evolves, and your material handling operation needs to evolve with it. Our optimisation services ensure that your system remains competitive and efficient over time.
We support you in assessing, upgrading and extending your installations to improve performance, secure long-term availability and adapt to new operational requirements.
System Audits and Optimisation
Our expert teams evaluate system performance and recommend actionable improvements. Benefits include:
- Increased system performance and throughput
- Improved material flow and reliability
- Energy savings and operational efficiency
System Upgrades and Modernisation
We help bring older systems up to current standards. This can involve:
- Software and control system upgrades
- Equipment reconfiguration or replacement
- Enhanced system integration with IT tools
System extension
We adapt and extend your installations to meet new operational needs. We offer:
- Engineering and system design
- Simulation and emulation to validate new configurations
- Integration of new equipment and software
Training
Training is essential to ensure your teams can operate and maintain your system efficiently from day one and over time. We provide training at system handover and throughout the lifecycle of your installation, covering both operation and maintenance. Our programs are tailored to your equipment and your teams, helping you build the right level of autonomy and maintain performance over time. Dedicated training programs are also available for our AGV solutions through our Training Center.
Cybersecurity
Securing automated systems is essential to ensure safe and reliable operations.
We support you in implementing and maintaining your industrial cybersecurity policy, adapting our systems and services to address evolving threats while ensuring operational continuity.
Our approach covers asset inventory, risk assessment, network security and continuous monitoring, helping you identify vulnerabilities, protect critical systems and respond effectively to incidents.
Proven success: projects around the world
1,000+ Projects. One trusted partner.
Countries with Alstef Group installations
Our projects span six continents, demonstrating Alstef Group’s commitment to innovation, reliability, and excellence in automated material handling worldwide.
